Refund policy

At Moonspells Beauty, we prioritize providing high-quality products and services. While we understand that circumstances may change, it is important to be aware of our refund policy before making a purchase. By proceeding with checkout, you confirm your clear selection of items and quantity, and acceptance of our no refund policy.

Once your order is processed, cancellation or modification is not possible. We do not offer refunds, returns, or exchanges unless the received product is defective or damaged. To request a replacement or refund, please contact us within 72 hours of receiving the product and provide a detailed description of the defect or damage, along with photographic evidence.

We take precautions like using safety bubble wrapping and indicating item sensitivity, but we are not responsible for any delivery damage or loss, or for delays caused by shipping carriers or customs. Upon shipment, you will receive a confirmation email with a tracking number. For delivery concerns, please contact the carrier directly.

We take this statement seriously, so kindly oblige. Customers must ensure they own the credit card used for purchases at moonspellsbeauty.com or obtain express authorization from the owner. We will not entertain disputes or chargebacks from moonspellsbeauty.com.

We reserve the right to modify or terminate this policy without prior notice. By placing an order on Moonspells Beauty, you agree to comply with this policy and any future updates or changes.

For any questions or concerns regarding our no refund policy, please reach out to us at [insert contact information]. We are dedicated to assisting you and ensuring your satisfaction with your purchase.