Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

MoonspellsBeauty offers a wide variety of products, including skincare, body care, and health boosters. Each product is crafted with high-quality ingredients to enhance your beauty and wellness.

2. Are your products cruelty-free?

Yes, all of our products are cruelty-free. We are dedicated to ethical practices and do not conduct any animal testing.

3. How can I find the right product for my skin type?

Each product page includes detailed descriptions and ingredient lists to help you choose the best options for your skin concerns. Additionally, our blog features articles with tips on selecting the ideal products for your needs.

4. What is your return policy?

All sales are final, and we do not accept returns or offer refunds. We encourage you to carefully select your items before completing your purchase. 

5. What is your refund policy?

By making a purchase on MoonspellsBeauty, you acknowledge and agree to our no refund policy. All sales are non-refundable and non-exchangeable. Cancellations are generally not allowed once payment is processed, except in cases where an item is out of stock, in which case a full refund will be issued promptly. If you make a transaction, you confirm that you are the lawful owner of the credit card used or have obtained explicit authorization from the card owner. Disputes or chargebacks initiated without prior authorization will not be considered.

6. What is your shipping policy?

- Order Processing and Shipping: Orders are processed and shipped within 3-5 business days, excluding weekends and holidays. We partner with trusted carriers like EMS, FedEx, UPS, and DHL Express for reliable delivery.

- Shipping Address Restrictions: We do not ship to P.O. Box addresses. A physical address, along with your email and contact number, is required for successful delivery.

- Customs Clearance: To facilitate customs clearance, items may be marked as "Gifts or Samples" with modified descriptions. Customers can opt for shipping insurance at checkout for added protection. Please verify your shipping address to avoid issues, as we are not liable for lost items due to incorrect addresses.

- Import Regulations and Responsibilities: Customers are responsible for obtaining any necessary import permits. Compliance with import regulations is essential, as we do not accept returns for customs-related issues.

7. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options. All transactions are processed securely.

9. How can I contact customer support?

You can reach our customer support team via Shopify Inbox or through the contact form on our website. We’re here to assist you with any questions or concerns.

10. Do you offer a rewards program?

Yes, we have a rewards program that allows you to earn points for various actions:

- Sign Up: 100 points
- Place an Order: 1 point for every dollar spent

You can redeem your points as follows:

- $5 off coupon: 500 points
- $10 off coupon: 1000 points
- $20 off coupon: 2000 points

11. How will I interact with the rewards program?

- Floating Widget: Access the rewards program easily via a floating widget on our site.
- Engagement Emails: Receive notifications to remind you to use your points.
- Expire Rewards: Points will have an expiration date to encourage usage.
- Backfill Points: Existing customers may receive points to promote engagement with the program.

12. How can I stay updated on promotions and new products?

To stay informed about the latest news, promotions, and product launches, sign up for our newsletter at the bottom of our homepage.